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24 Hour Nurse Line

24-hour Nurse Line on 0860 333 432


Before making that appointment at the doctor or rushing off to the emergency room, get the right medical advice that can save you time and money. Our experienced nursing staff can answer your questions about unfamiliar symptoms, medical and drug information or common home remedies for dealing with sick children, nutrition and diet, or more sensitive topics. All queries are treated in a confidential and professional manner.


Our nurses can assist by:

  • Assessing your symptoms and refers you to the appropriate type of healthcare
  • Providing you with important health knowledge on any aspect of health from surgery to detailed information on varying problems such as lice, moles, measles or mumps
  • Providing expert counselling on any chronic ailments or diseases to help you live with the condition or that of a loved one
  • Providing expert information on medicines, including purpose, side effects, and contra-indications.


Call the Fedhealth Nurse Line for:


Emergency medical advice
In the event of a medical emergency, the nurses will provide appropriate first aid advice to you until medical help arrives.


Assessing day-to-day symptoms
The nurses can give advice on various common illnesses such as colds. Although unable to diagnose, the nurses have access to a computer database and their own clinical experience to guide you through various home care advice strategies.


Important health knowledge
The nurses can explain medical terms, test results and procedures to you, and give dietary information.


Drug database
A complete drug database is available to assist you with information on a specific drug, its contra-indications, when it should be taken, and any dietary specifications linked to the usage of the drug.


A database with poisoning protocols is available to assist you. An ambulance will be dispatched if the patient is critical and in need of immediate medical care.


Health counselling
The nurses can offer you a better understanding of various chronic ailments such as cancer, HIV/Aids, diabetes or asthma, and offer specific treatment to help the patient, and those around them, cope better with their circumstances.


Ailments covered include:


HIV/Aids and cancer
The registered nurses are amongst the leading counsellors in this field and can assist you in managing and living with these conditions.


All the nurses are trained counsellors and can offer advice on coping skills or refer you to appropriate medical care clinics.


Stress management
The nurses can assist stressed members on a daily basis by offering counselling, advice and relaxation techniques. Should the nurse realise that there is a need for further assistance, the patient will be referred to a doctor for initial assessment and further treatment.


Teen Line
The nurses offer advice to teenagers and counsel them on physical, emotional and sexual questions and problems they may be experiencing. The caller is spoken to in his/ her home language and advice given includes:


  • Drug related questions
  • Coping with studies
  • Peer pressure
  • Living with HIV/ Aids


Abused or neglected children are also encouraged to phone the Teen Line, as the nurses are trained to advise on these issues in a sensitive, constructive and confidential way. Following the assessment of symptoms and if the nurse concludes that there is some kind of abuse, they will:


  • Persistently guide the victim to act in their own best interests;
  • Encourage them to speak to their parents, teachers, church leader or other adult they trust;
  • Make them understand that abuse needs to be reported;
  • Refer them to the social welfare department.

To read more on the 24 Hour Nurse Line benefit, download the full document.

This service is provided free of charge to all Fedhealth members. Don’t wait, call at any time on 0860 333 432.