Image banner
Arrow to go back

Emergency Transport Response

In any medical emergency, it is important for injured people to reach the most suitable care facility in the shortest possible time. The care received in the period immediately after the incident together with proper care in hospital will determine the patient’s survival and recovery. Lack of proper treatment may worsen injuries and cause permanent damage and/or disability.


Europ Assistance provides a 24-hour medical advice and evacuation service, which includes the co-ordination and management of emergency transport. It is available to the members according to the benefit rules.



Medical advice in any emergency situation
Qualified nurses will give telephonic advice in any emergency situation. This means that you will have information that may save a life while the medical team is on its way to the scene of the incident.


Emergency road or air response
Emergency vehicles or other appropriate means of transport will be dispatched immediately. The vehicles and aircraft are manned by professional healthcare personnel, and are equipped with the most appropriate equipment needed for medical emergency treatment.


Most appropriate facility and ambulance transfers
Initially you will be transferred to the nearest, most appropriate medical facility for treatment. Unless air transport is essential for survival, transfers to medical facilities will be by road ambulance. When you are well enough to return home or to a medical care facility closer to home, this will be arranged. The benefit is limited to patients who require medical assistance at such time.


Delivery of medication/blood
If medicines to treat you or your family are not available in an emergency, Care Assist will arrange for medicine or blood products to be delivered to the medical facility where you are being treated.


Patient monitoring
Europ Assistance will monitor your condition constantly until you have been moved safely to a medical facility.


Care for stranded minors or frail companions
Should minors or frail companions be left stranded due to a medical emergency situation, Europ Assistance will arrange for a companion to accompany them to a place of safety.

To read more on the Emergency Treatment benefit, download the full document.