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Emergency Treatment Benefits

In any medical emergency, it’s very important that you get the proper care within the shortest possible time. The care you receive immediately following the emergency followed by the care you receive in hospital has a huge impact on your recovery. If you don’t get proper treatment, your injuries can worsen, and you could even be left with permanent damage and/or disability.

As a Fedhealth member, you’ll get the following emergency benefits as part of your medical aid:

  • 24-hour medical advice and evacuation: This is provided by Europ Assistance, and includes the co-ordination and management of emergency transport.
  • Medical advice: Qualified nurses will give telephonic advice in any emergency situation. This means that you will have information that may save a life while the medical team is on its way to the scene of the incident.
  • Emergency road or air response: We’ll dispatch emergency vehicles or any other appropriate means of transport immediately, giving you even quicker medical help. These vehicles and aircraft are manned by professional healthcare personnel and are equipped with the most appropriate equipment needed for medical emergency treatment.
  • Most appropriate facility and ambulance transfers: Initially you’ll be transferred to the nearest, most appropriate medical facility for treatment. Unless air transport is essential for survival, transfers to medical facilities will be by road ambulance. When you are well enough to transfer to a medical care facility closer to home, this will be arranged.
  • Delivery of medication/blood: In an emergency, if medicines to treat your or your family are not available locally, Care Assist will arrange for medicine or blood products to be delivered to the medical facility where you are being treated.
  • Patient monitoring: Europ Assistance will monitor your condition constantly until you’ve been moved safely to a medical facility.
  • Care for stranded minors or frail companions: Should minors or frail companions be left stranded due to a medical emergency situation, Europ Assistance will arrange for a companion to accompany them to a place of safety.

To read more on the Emergency Treatment benefit, download the full document.