Pre-Hospitalisation Authorisation | Fedhealth Medical Aid

It’s important that you obtain our pre-authorisation for any hospital procedure that needs to be covered from your in-hospital benefit.

This cover could be for a planned or emergency hospital admission, specialised radiology, certain procedures done in the doctor’s rooms, at a day clinic or in a day ward, the 30-day post-hospitalisation benefit or treatment at a casualty ward.

For any treatment that’s not an emergency – contact us as soon as you have all the details (see below). We need at least 48 hours to process your request.
For emergencies and trauma treatment, contact us within two working days from being admitted.

You can obtain hospital pre-authorisation in the following ways:

By logging in to the Fedhealth Family Room and following the steps
By calling us on 0860 002 153 (Monday to Thursday, 08h30 – 19h00)
By emailing us: authorisations@fedhealth.co.za

Please have the following info at hand when you contact us:

Your Fedhealth membership number
Your date of birth
Name and surname of the person being admitted (include dependant code if you have more than one family member with the same name)
The date of admission and the proposed date of the operation or treatment
The referring doctor’s name and telephone and practice numbers
The name of the hospital with telephone and practice numbers

· For a CT scan, MRI or similar procedure, you’ll need the name of the radiology practice

Pre-Hospitalisation Authorisation

It’s important that you obtain our pre-authorisation for any hospital procedure that needs to be covered from your in-hospital benefit.

For any treatment that’s not an emergency – contact us as soon as you have all the details (see below). We need at least 48 hours to process your request.

For emergencies and trauma treatment, contact us within two working days from being admitted.

You can obtain hospital pre-authorisation in the following ways:

By logging in to the Fedhealth Family Room and following the steps

By calling us on 0860 002 153 (Monday to Thursday, 08h30 – 19h00)

By emailing us: authorisations@fedhealth.co.za

Please have the following info at hand when you contact us:

Your Fedhealth membership number

Your date of birth

Name and surname of the person being admitted (include dependant code if you have more than one family member with the same name)

The date of admission and the proposed date of the operation or treatment

The referring doctor’s name and telephone and practice numbers

The name of the hospital with telephone and practice numbers

· For a CT scan, MRI or similar procedure, you’ll need the name of the radiology practice