For your convenience, you can submit your claims by choosing one of the following:

If you use the Fedhealth Family Room:

  •   Login to the Fedhealth Family Room
  •   Select ‘Quick Action’ from the drop down menu and choose ‘Submit Claim’
  •   Enter the details of your claim and upload the relevant documents from your device
  •   Click on ‘Submit Claim’

If your healthcare professional or the hospital claims on your behalf:

Often, your healthcare professional will send your medical aid claim to us on your behalf, so you don’t need to claim as well. If your healthcare professional tells you that they haven’t been paid, you can check your claims status in the Fedhealth Family Room or contact us on 0860 002 153.


If you need a refund because you paid the medical expense upfront:

If your healthcare professional doesn’t claim on your behalf, or if you’ve already paid, you must send us the following:

  1. Proof of payment.
  2. The medical aid claim (the account). Make sure the account shows your membership number, the practice number, the ICD10 and procedure codes.


If we approve the claim, we’ll refund you directly into your bank account. For this reason, always make sure that we have your correct bank details. To update them, call us on 0860 002 153 or email

Note: You must submit your medical aid claim within four months of the date of treatment.

We’ll only consider claims that we receive within four months of the treatment date. We’ll process claims that we receive after four months only to show on tax certificates.


Sending your claims

You may also email, fax or post the claims to us.



Fax number: (011) 671 3842

Postal address: Private Bag X3045